We have a 10-day exchange only policy, which means you have 10 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at shoppethesocial@gmail.com. If your exchange is accepted, you will be responsible for shipping back to The Social.
We will notify you once we’ve received and inspected your item, and let you know if the return was approved or not. If approved, you’ll be eligible for an exchange or store credit.
You can always contact us for any return question at shoppethesocial@gmail.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Unfortunately, we cannot accept returns on sale items, jewelry, seasonal items, and gift cards.